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ETHIOPIAN Airlines is the flag carrier of Ethiopia. During the past 65 plus years, Ethiopian has become one of the continent’s leading carriers, unrivalled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.
Operating at the forefront of technology, the airline has also become one of Ethiopia’s major industries and a veritable institution in Africa.
It commands a lion’s share of the pan-African network including the daily and double daily east-west flight across the continent. Ethiopian currently serves 69 international destinations operating the newest and youngest fleets.
Founded: December 21 1945
Starting date of operation: April 8 1946
Ownership: Government of Ethiopia (100%)
Head Office:Â Bole International Airport, PO Box 1755, Addis Ababa, Ethiopia.
Tel: (+ 251) 11 665 2222
Fax: (+ 251) 11 661 1474
Reservations: Tel: (+251) 11 665 6666, (+251) 11 665 6161
Fax: (+251) 11 661 1474
Website: http://www.ethiopia-n-airlines.com
Chief Executive Officer: Tewolde GebreMariam
Strategic Plans Vision 2025
Ethiopian Airlines will be the most competitive and leading aviation group in Africa by providing safe, market driven and customer focused passenger and cargo transport, aviation training, flight catering, maintenance repair and overhaul (MRO), ground services, domestic and regional services by 2025.
Mission statement
To become the leading aviation group in Africa by providing safe and reliable passenger and cargo transport, aviation training, flight catering, MRO and ground services whose quality and price “value proposition†is always better than its competitors.
To ensure being an airline of choice to its customers, employer of choice to its employees and an investment of choice to its owner.
To contribute positively to the socio-economic development of Ethiopia in particular and the countries it operates in general by undertaking its corporate social responsibilities and providing vital global air connectivity.
Value statement
As an airline, safety is our first priority.
We are a high performance and learning organisation.
We are an equal opportunity employer
We treat internal and external customers the way we would want to be treated
Current fleet
(47 Aircrafts): 5 – Boeing 777-200LR
12 – Boeing 767-300
4 – Boeing 757-200
2 – Boeing 757-260F (cargo)
2 – Boeing 747F (cargo)
2 – MD-11F (cargo)
5 – Boeing 737-700NG
7 – B737-800W (3 with Sky Interior)
8 – Q400
Fleet on Order
(42 aircrafts): 12 – A350-900 from Airbus
10-787 DreamLiner jets from Boeing
7-737-800 jets from Boeing
6-777-200F Freighter jets from Boeing
2-777-300ER jets from Boeing
5-Q400 from Bombardier
Services to: 69 international and 17 domestic destinations.
Africa (43): Abidjan, Abuja, Accra, Addis Ababa, Bahir Dar, Bamako, Bangui, Berbera, Brazzaville, Bujumbura, Cairo, Cotonou, Dakar, Dar es Salaam, Dire Dawa, Djibouti, Douala, Entebbe, Harare, Johannesburg, Juba, Khartoum, Kigali, Kilimanjaro, Kinshasa, Lagos, Libreville, Lilongwe, Lome, Luanda, Lubumbashi, Lusaka, Malabo, Malakal, Maputo, Mekele, Mombasa, N’Djamena, Nairobi, Ouagadougou, Pointe-Noire, Seychelles and Zanzibar.
Europe & America (9): Brussels, Frankfurt, London, Milan, Paris, Rome, Stockholm, Toronto, and Washington.
The Middle East & Asia (17): Bahrain, Bangkok, Beijing, Beirut, Dubai, Delhi, Demmam, Guangzhou, Hangzhou, Hong Kong, Jeddah, Kuwait, Mumbai, Muscat, Riyadh, Sana’a, and Tel Aviv.
Domestic (17): Addis Ababa, Arba Minch, Assosa, Axum, Bahar Dar, Dire Dawa, Gambella, Gonder, Gode, Humera, Jijiga, Jimma, Kabri Dar, Lalibela, Mekele, Shire, and Shilavo.
Cargo Network (24): Africa (15): Abuja, Accra, Addis Ababa, Brazzaville, Bujumbura, Cairo, Dar es Salaam, Entebbe, Johannesburg, Kigali, Kinshasa, Lagos, Libreville, N’Djamena, and Point-Nore.
Gulf,
Middle East and Asia (7):Beirut, Chennai, Dubai, Hong Kong, Jeddah, Mumbai, and Riyadh
Europe (2): Liege and Luxembourg.
Code share Partners: Ethiopian has code share agreements with:
Air China
Air India
Air Mozambique
Asiana Airlines
ASKY
Brussels Airlines
EgyptAir
Kuwait Airways
Lufthansa
Rwanda Air
Saudi Arabian Airways
Scandinavian Airlines
Singapore Airlines
South African Airways
Turkish Airlines
Several other agreements are in the pipeline
Strategic Partnership: Ethiopian established partnership with ASKY airlines, a community airline based in Togo-Lome, that realised its long-time vision of creating a West African Hub. The establishment of ASKY is an important move for a historic intra-African cooperation in the airline business.
Special Features: Cloud Nine: Combined service of First and Business Classes. Cloud Nine has the space, comfort and a style of service that makes flying with Ethiopian Airlines a pleasure all the time.
Economy Class: Passengers are offered 12 audio channels with access to a video library of more than seven titles.
Frequent Flyer Programme: ShebaMiles is Ethiopian’s Frequent Flyer Programme. As a member of ShebaMiles, members accumulate miles which will entitle them to award tickets, award upgrades, access to executive lounges, additional free baggage allowance and many other privileges. The more they fly,
the higher the benefits. Since December 2011, ShebaMiles has a frequent flyer programme partnership agreement with over 27 airlines including all the Star Alliance member airlines and over 10 non-airline partners (hotels, restaurants, shopping centers etc…) where members have the privilege to earn and redeem miles whenever they use the services of these partners.
Passenger Airport Terminal:Â Â Â The Addis Ababa Bole international Airport is the major hub for Ethiopian Airlines and one of the largest airports in Africa. The ultra-modern airport terminal was inaugurated on January 21, 2003. This spacious terminal handles all international flights with its 21st century facilities.
Addis Airport is the busiest airport in East Africa with a capacity of providing a world class passenger and cargo services to more than 6,5 billion international and domestic passengers each year.
Capacity building:Â Â Â Training
Ethiopian is self-sufficient in all aviation training systems. The Ethiopian Aviation Academy offers training for:
•   Pilots
•   Aircraft technicians
•   Cabin crew (Service Trainee)
•   Marketing and Sales as well as Management and Finance staff
•   B757/B767 Simulator
•   B737 NG Simulator
The academy provides training services and management assistance to many other countries. It also provides recurrent training to technicians, pilots, marketing and sales staff and cabin crew.
Branch offices:Â Â Â Ethiopian has city and airport offices at locations to which it operates. At other major locations it is served by accredited and designated General Sales Agent (GSA).
Future Expansion Plans:    •   Construction of maintenance hangar
•   Expansion and upgrading of Ethiopian Aviation Academy
•   Construction of Simulator building for different fleet type
•   Construction of five star hotel
•   Expansion of cargo terminal
•   Construction of new catering facility
•   Construction of parking building
•   Construction of new headquarters
Capabilities:Â Â Â Cargo terminal
The new cargo terminal covers:
•   Apron area:  44,390 square meters
•   Terminal size: 14,000 square meters
•   Capacity: 350,000 tones of air cargo per annum
•   Cold room size: 2,000 square meters, cold room storage: 130 tones of palletised cargo
•   Office area:   4,500 square meters
•   Parking area: 19,200 square meters
Maintenance hangar
The state-of-the-art maintenance hangar with a span of 7,200 square meters and a height of 25 meters can accommodate one B747-400 or two B737-700s or two equivalent size aircraft at any given time in different configuration.
Maintenance capabilities
Ethiopian has an advanced maintenance base, which is fully operational for Airframe maintenance up to D-Checks, Engine, Overhaul, Components repair and overhaul, Light Aircraft maintenance and technical, and management assistance for other airlines. The maintenance base is certified by the US- Federal Aviation Administration (FAA).
Personnel secondment
Ethiopian provides management and technical assistance to other airlines on secondment basis by availing trained and skilled manpower in different areas relative to the airline industry.
Recent awards:   •   â€Airline Reliability Performance Award†from the Bombardier Aerospace on April 30, 2012..
•   â€African Airline of the Year 2011/2012 Awards†in an online poll set up at the African Aviation’s website on 09 February 2012
•   â€Awarded As Airline of The Year for 2010″ at the 43rd AFRAA Annual General Assembly held in Marrakesh, Morocco on November 21, 2011
Bombardier’s “Airline Reliability Performance Award†in the award ceremony hosted by the Canadian Embassy in Addis Ababa on May 21, 2011.
•   â€Deal of the Year 2010 Award †at Intrepid Museum in New York on April 11, 2011.
“The African Cargo Airline of the Year†award at the Air Cargo Africa 2011 Conference held in Nairobi Kenya on 24 February 2011.
•   â€The NEPAD Transport Infrastructure Excellence Awards 2009″ in a ceremony held on November 25, 2009 at Gallagher Convention Centre in Johannesburg, South Africa. .
•   â€Airline of the Year Award†at the 41st Annual General Assembly of the African Airlines Association (AFRAA) held in Maputo, Mozambique.
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•   â€Airline of the Year 2009″ award at African Business Award organised by the London based African Business Magazine and Common Wealth Business Council.
..
•   â€2008 Best Airline in Africa Award†at the African Travel Award in Lagos, Nigeria, for its excellent network and convenient connections in Africa. .
•   â€The 2008 Brussels Airport Company Award†in recognition of its distinguished long haul operations witnessed through the introduction of new routes, new products, and close cooperation with Brussels Airport in marketing activities.
•   â€The 2008 Corporate Achievement Award†of Aviation & Allied Business for setting the pace towards the development and growth of the African aviation industry.
Kudzai Kuwaza. Reporter
Tel +263 4 773930-8 Fax +263 4 773854 Cell +263 772 933 205
No 1 Union Avenue, 1st Block, 3rd Floor, Harare
Email kkuwaza@zimind.co.zw
Website www.theindependent.co.zw
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